Service

Schonfeld believes service is as important to an automated trader as technology and price, and feels this aspect sets it apart from similar firms offering automated trading.

TECHNICAL ACCOUNT MANAGEMENT

Schonfeld assigns each and every automated trader with a dedicated and back-up technical account manager (TAM). This team will help with initial questions regarding the protocols and set-up options, handle certification procedures, and are your technical contact personnel to help with any production issues that may arise with your box, our systems, or the external ECN”s and Exchanges. Our Technical Account Management staff is entirely dedicated to automated traders. This group, including experienced programmers as well as registered reps, has been trained to understand the unique and complex situations that arise while your box is trading and solve them.

The technical support group is available from 7am to 7pm EST to work solely with automated traders.

FINANCIAL ACCOUNT MANAGEMENT

Schonfeld provides a detailed, real-time accounting web site, SFTradeview, which allows its automated traders to quickly and easily access their daily, week-to-date, month-to-date, and year-to-date financial status. Schonfeld provides the automated trader with the financial analysis they need to make sure their accounts will always balance, taxes can be filed timely and vital programming and investment decisions are made with real-time information.

Furthermore, Schonfeld has introduced a new Report Card tool for the automated trader, which tracks all executions and contra parties. The Report Card allows automated traders to analyze their trading activity, so they can quickly adapt to new trading environments. Schonfeld understands trading techniques that work today may need to be adjusted to work tomorrow, and provides ways for the automated trader to continually make adjustments in a rapidly changing trading world.

TRADE SUPPORT

Considering the vast numbers of orders, executions and trades that can be done by one computer, Schonfeld has an experienced, dedicated Trade Support personnel for the automated trader. This team understands each venue’s erroneous policy, disseminates information on complex market situations (i.e. stocks un-halted to early; what to do when one ECN is trading a symbol while others aren’t), and knows how to fight for your rights in the markets. Altogether an invaluable tool to any trader, and especially the automated trader.